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FAQ

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Movensys Dunamis series and SynseIT products are warranted for one year.

In principle, if a problem occurs due to a defect in the product within a year, it is free to repair or replace it. If you have a problem while using the product, contact the agency you purchased, and you can repair it free of charge according to our A/S process. 
Therefore, in any case, if there is a problem with the product, please contact your partner or Movensys sales team (+82-31-895-5066) to help resolve the problem. 
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Thank you for your interest in our products.
Send an email to order.kr@movensys.com when requesting a quote with the following
> Company information, equipment and application target, servo motor used (manufacturer, platform, interface)
> Number of I/Os to use, communication platform to use, approximate monthly or annual output
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Tell us the axis and I/O requirements, communication platforms (such as EtherCAT), servo platforms, etc. 
> We provide consulting services to determine the software version and hardware options if you need them. 
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Thank you for your request to inquire about the agency.
Please email us at order.kr@movensys.com for these inquiries.
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What is EtherCAT?

EtherCAT is a high-performance, low-cost, easy-to-use industrial Ethernet technology with flexible topologies. 

With minimal hardware and settings, EtherCAT provides users with cost savings, convenient maintenance and setup, and lightness in the overall equipment configuration. 

The interface for connecting the EtherCAT Master Device (WMM3) to the EtherCAT slave requires only commercially available Rj45 Ethernet cables.
No special interface is required, but please check the list of NIC drives that support EtherCAT.  
The list can be viewed through the corresponding page (NOTICE – Ethernet NIC Support List).  

For more information, visit the EtherCAT Technology Group (ETG) website, which supports EtherCAT technology.
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Yes, you can run WMX on a Windows-based PC. However, you must install a real-time operating system (Real-time OS) separately on your Windows PC. When purchasing WMX, a license for the real-time operating system RTX is also provided.
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RTOS is installed by sharing the CPU of your Windows PC.


Due to recent technological advances, CPU performance has been improving day by day. For example, using a quad core of a CPU will leave a lot of extra resources in the industrial field, accounting for between 15% and 30% of the total PC resources to process equipment sequences and UIs. This is due to the fact that parallel processing techniques for multi-core are rarely applied.

If the process is processed after RTOS is assigned to 1 CORE to these PC CPUs, it can be separated from Windows for parallel processing. In addition, if RTOS is assigned an additional 2 or 3 CPU CORE, the desired function can be handled independently, allowing the multi-controller to use the CPU's resources to the maximum.

Referring to the figure above, the first core is a sequence of equipment, the second core is motion-only, the third core is vision-processed, and the fourth is GUI-processed to maximize PC CPU resources.
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WMX runs on Real-time OS (RTOS).
More precisely, it runs on Real-Time Subspace (RTSS).

Windows and RTOS run independently, and Real-time Priority (CORE) with RTOS assigned is given the highest Windows priority, so you can do real-time processing without being affected by Windows.

In other words, WMX can be processed in real time through RTX without being Windows-agnostic
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WMX is software and the principle is to use 1 WMX license on 1 PC.
This means that it cannot be used on multiple PCs at the same time with one WMX license.
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There are several restrictions on license reissuance.
For more information, please contact us at the place of purchase or at order.kr@movensys.com .
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If you connect the purchased dongle to the PC and install WMX3, the license will be automatically activated.
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It can be supplied to OEM companies. For more information, please contact us at 031-895-5066.

Frequently asked questions with regards to our products are listed here.
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