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FAQ Training Product & Tech Support Trial Version WMX Online Help Center Distributors

FAQ

Total 37 number of articles

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Q
What are the recommended/minimum PC specifications?
A
[Recommended]
> Operating system: Windows 10 IoT Enterprise LTSC recommended
> CPU: intel 8th generation or higher recommended, i3, i5, i7, Xeon 
> Memory: 8GB or more 
> Version: Windows 10 1809 and later
> Network Card: Intel NIC Support (Please check the online manual for more information.)
Q
What operating systems do you support?
A
Windows 7/8/8.1(x86, x64), Windows Embedded Standard (WES) 7/8/8.1(x86, x64), 
Support for Windows 10. / Note: It also offers a 32-bit library in 64 bits 
Q
WMX installation failed. What is the problem?
A
After you exit or delete the V3, please proceed with the WMX3 installation again.
If you can't solve it, please contact tech_support.kr@movensys.com .
Q
Support program language?
A
We provide libraries for C/C++, C#, and Python by default.
Q
Do you have a motion application sample code?
A
After installing the WMX, you can check the sample code in the path below.

URL: C:\Program Files\SoftServo\WMX3\Samples
Contact us at: tech_support.kr@movensys.com
Q
Do you provide software development kits (SDKs)?
A
The WMX includes an SDK. 
*Contact us with the RTX SDK option.
Q
Is the stepping motor available?
A
The WMX3 supports the use of stepping motors. 
*However, there may be some restrictions when using it, so please contact us for more detailed explanations. 
Q
Do you provide WMX single source package package containing drives and motor?
A
It does not provide a WMX single source package with drives and motors. 

However, we have a wide range of slave products, including drives and motors for EtherCAT support that are compatible with WMX. 

We sell various brand products, so we can provide EtherCAT Slave selection consulting services if you want.

The corresponding EtherCAT Salve family can be found on the corresponding page.
For more information, please contact us.
Q
Up to how many axes does WMX support?
A
WMX currently on sale is up to 128 axes, interpolation control up to 128 axes
Q
What are the options for WMX?
A
The choices are as follows. 
> Axes Option : 4/8/16/32/64/128 Axes / Platform Option : EtherCAT 
> Module별 선택 가능 Option : Standard, Advanced, I/O (Input 64000, Output 64000 total 128000점) 
Q
Product Use Training Support
A
It supports training requests on product use after purchasing the product.
Q
Product Map New Year
A
The basic manual for WMX can be found in the online manual on our website.

Frequently asked questions with regards to our products are listed here.
Please click [Don't have the question you're looking for?] should you have further questions.
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